Your Privacy Policy Information
 

Privacy Policy

Chen-Taylor Auto Services Ltd
Last updated: 5 October 2026

Chen-Taylor Auto Services Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website, contact us, make an enquiry, book a vehicle with us or use our services.

1. Who We Are

Chen-Taylor Auto Services Ltd is an independent vehicle servicing and repair business based in Milton Keynes, United Kingdom.

For the purposes of UK data protection law, Chen-Taylor Auto Services Ltd is the data controller responsible for the personal information described in this Privacy Policy.

You can contact us regarding privacy or the use of your personal information using the contact details published on our website.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Telephone number
  • Email address
  • Home or business address, where required
  • Vehicle registration number
  • Vehicle make, model and other vehicle details
  • Vehicle servicing and repair information
  • Details of enquiries, bookings and work carried out
  • Invoice, transaction and payment information
  • Communications between you and Chen-Taylor Auto Services
  • Information submitted through our website or contact forms
  • Technical information about your use of our website, such as IP address, browser information and cookie or analytics data where applicable

We will only collect information that is reasonably necessary for the purposes for which it is being used.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and provide quotations
  • Arrange and manage vehicle bookings
  • Carry out servicing, repairs, diagnostics, tyre work and other requested services
  • Contact you regarding your vehicle or work being carried out
  • Maintain service and repair records
  • Process payments and issue invoices
  • Manage customer accounts
  • Obtain or order vehicle parts
  • Deal with warranty or supplier matters
  • Maintain appropriate business, accounting and tax records
  • Improve our services and website
  • Prevent fraud and protect our business
  • Comply with legal and regulatory obligations
  • Send marketing communications where we have an appropriate lawful basis to do so

4. Our Lawful Bases for Using Personal Information

Under UK data protection law, we must have a lawful reason for processing personal information.

Depending on the circumstances, we may process your information because:

Contract: The information is necessary to provide a service you have requested or to take steps before entering into a contract with you, such as preparing a quotation or booking your vehicle.

Legal obligation: We need to process or retain certain information to meet legal, accounting, tax or regulatory requirements.

Legitimate interests: Processing is reasonably necessary for operating and protecting our business, managing customer relationships, improving our services, preventing fraud or dealing with business administration, provided those interests are not overridden by your rights.

Consent: Where consent is required, for example for certain types of electronic marketing or non-essential website cookies, we will ask for it. Where processing relies on consent, you can withdraw your consent.

5. Vehicle Information

We may record information about vehicles brought to us, including registration numbers, make, model, mileage, service history, faults, diagnostic information and details of repairs or maintenance carried out.

Some vehicle information may be associated with an identifiable customer and will therefore be treated as personal data where applicable.

6. Sharing Your Information

We do not sell your personal information.

Where necessary for operating our business or providing services, information may be shared with trusted third parties such as:

  • Vehicle parts and equipment suppliers
  • Payment processing providers
  • Accounting or bookkeeping providers
  • IT, website hosting and software providers
  • Professional advisers such as accountants, solicitors or insurers
  • Warranty providers where applicable
  • Government bodies, regulators, law enforcement agencies or other organisations where disclosure is required by law

We expect organisations processing personal information on our behalf to handle it appropriately and securely.

7. Payments

Where online or electronic payment facilities are provided, payments may be processed by a third-party payment provider.

We do not intend to store complete debit or credit card details ourselves where payments are processed securely by an external payment provider.

The payment provider may process personal information according to its own privacy policy.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, warranty, insurance and business record-keeping requirements.

Different types of information may therefore be retained for different periods.

When information is no longer reasonably required, we will delete it securely or anonymise it where appropriate.

9. Marketing

We may occasionally contact customers about services, offers or information that we believe may be relevant to them where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by using any unsubscribe facility provided or by contacting us directly.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies, such as analytics or advertising cookies, may help us understand how visitors use the website and improve our services.

Where required by law, non-essential cookies will not be placed on your device unless you have given the appropriate consent.

Further information about the cookies used on our website may be provided through our cookie notice or cookie settings.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.

12. International Transfers

Some third-party technology, website, software or cloud service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your information in certain circumstances
  • Ask us to restrict how your information is processed
  • Object to certain uses of your information
  • Request transfer of certain information to you or another organisation
  • Withdraw consent where processing is based on consent

Not every right applies in every circumstance.

If you wish to exercise any of these rights, please contact us using the contact details provided on our website.

14. Complaints

If you have concerns about how Chen-Taylor Auto Services Ltd handles your personal information, please contact us first so that we have an opportunity to resolve the matter.

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO), the independent regulator responsible for data protection in the United Kingdom.

15. Third-Party Websites

Our website may contain links to websites operated by other organisations.

Chen-Taylor Auto Services Ltd is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those organisations before providing them with personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website together with the date it was last updated.

17. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact:

Chen-Taylor Auto Services Ltd
Milton Keynes, United Kingdom

Email: info@chentaylorautoservices.co.uk
Telephone: 01908


 

Legal Notice - Privacy Policy

Website Terms & Conditions

Chen-Taylor Auto Services Ltd
Last updated: 5 October 2026

These Terms & Conditions govern your use of the Chen-Taylor Auto Services Ltd website.

By using this website, you agree to these terms. If you do not agree with them, please do not use the website.

1. About Us

This website is operated by:

Chen-Taylor Auto Services Ltd
Milton Keynes, United Kingdom

Email: info@chentaylorautoservices.co.uk
Telephone: 01908 [complete number]

Where applicable, our registered company number and registered office details will also be displayed on the website.

2. Our Services

Chen-Taylor Auto Services provides vehicle servicing, maintenance and repair services.

Services advertised on our website may include:

  • Vehicle servicing
  • Mechanical repairs
  • Brakes
  • Tyres
  • Exhausts
  • Diagnostics
  • General vehicle maintenance
  • Other related automotive services

The availability and price of individual services may vary depending on the vehicle, parts required and work involved.

3. Website Information

We aim to ensure that information on our website is accurate and up to date.

However, website information is provided for general information and may occasionally contain errors or become outdated.

We reserve the right to change information, services, prices, promotions or other website content without notice where appropriate.

4. Quotes and Estimates

Any prices displayed on our website are subject to any qualifications stated alongside them.

A quotation or estimate may depend on factors including:

  • Vehicle make and model
  • Vehicle condition
  • Parts required
  • Labour required
  • Diagnostic findings
  • Additional faults discovered during inspection or repair

Submitting an enquiry through the website does not by itself create a binding contract for us to perform work.

Where additional work is identified after inspection, we will seek appropriate authorisation before carrying out additional chargeable work.

5. Online Bookings and Enquiries

If our website allows customers to request appointments, submitting a booking request does not necessarily mean that the appointment has been accepted.

A booking will be subject to availability and any confirmation provided by Chen-Taylor Auto Services.

Customers are responsible for providing accurate contact and vehicle information when making a booking or enquiry.

6. Vehicle Information

Where you provide a vehicle registration number or other vehicle information through the website, you confirm that you are entitled to provide that information for the relevant enquiry or service.

Information obtained from vehicle databases or third-party systems may not always be complete or error-free.

7. Payments

Where online payment facilities are available, payments may be processed through a third-party payment provider.

Additional payment terms may be provided during the booking, quotation or payment process.

Unless otherwise agreed, payment for garage services will be due in accordance with the terms provided when the work is authorised or completed.

8. Intellectual Property

Unless otherwise stated, the content of this website, including our business name, branding, logos, text, graphics, photographs and other original material, belongs to Chen-Taylor Auto Services Ltd or is used with appropriate permission.

You may view and print website content for personal, non-commercial purposes.

You must not reproduce, distribute, modify or commercially exploit our website content without permission where doing so would infringe our intellectual property rights.

9. Acceptable Use

You must not knowingly:

  • Attempt to gain unauthorised access to our website or systems
  • Introduce viruses, malware or other harmful technology
  • Interfere with the proper operation of the website
  • Use the website for fraudulent or unlawful purposes
  • Submit deliberately false or misleading information
  • Attempt to misuse website forms, booking systems or other functionality

10. Third-Party Links

Our website may contain links to websites or services operated by third parties.

These links may be provided for convenience or information.

Chen-Taylor Auto Services Ltd is not responsible for the content, availability, security or privacy practices of third-party websites.

11. Website Availability

We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted access.

We may temporarily suspend or restrict access for maintenance, security, technical or other reasonable purposes.

12. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are not responsible for losses arising solely from reliance on general information contained on the website where that information was not intended to constitute specific professional or technical advice.

Nothing in these Website Terms & Conditions affects any statutory rights that you may have as a consumer.

13. Privacy

Our collection and use of personal information is explained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

14. Changes to These Terms

We may update these Website Terms & Conditions from time to time.

The latest version will be published on our website together with the date it was last updated.

15. Governing Law

These terms are governed by the laws of England and Wales.

Any dispute relating to these website terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights regarding where proceedings may be brought.

16. Contact Us

If you have questions about these Website Terms & Conditions, please contact:

Chen-Taylor Auto Services Ltd
Milton Keynes, United Kingdom

Email: info@chentaylorautoservices.co.uk
Telephone: 01908 [complete number]


©Copyright. All rights reserved.

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